REFUND POLICY (US CUSTOMERS). Version number 1.1. Effective Date: February 5, 2026. We want you to love our products - but more than that, we want you to love us. Our refund policy is simple and designed with that in mind. This Refund Policy forms pa

REFUND POLICY (US CUSTOMERS)Version number 1.1&#xA0;Effective Date: February 5, 2026<style type="text/css" id="isPasted">p.p1 {margin: 0.0px 0.0px 10.0px 0.0px; font: 11.0px Helvetica; color: #000000}</style>We want you to love our products - but more than that, we want you to love us. Our refund policy is simple and designed with that in mind.This Refund Policy forms part of your contract with us and sets out the circumstances in which we offer refunds in addition to any rights you may have under applicable US law.IF THERE IS A FAULT OR ISSUE: Please contact us right away at <a data-fr-linked="true" href="mailto:hello@gutology.co.uk">hello@gutology.co.uk</a>. Our support team is friendly, helpful, and always happy to resolve things quickly.IF YOU&#x2019;VE CHANGED YOUR MIND: You can request a refund within 14 days of receiving your item.&#xA0;To be eligible, items must be:<ul id="isPasted"><li style="font-family: Inter; color: rgb(56, 71, 79);">Products intended for ingestion or personal use are non-returnable once opened or unsealed, except where faulty.</li><li style="font-family: Inter; color: rgb(56, 71, 79);">In their original condition and packaging.</li><li style="font-family: Inter; color: rgb(56, 71, 79);">Returned within 14 days of notifying us.</li></ul>To initiate a return, email <a data-fr-linked="true" href="mailto:hello@gutology.co.uk">hello@gutology.co.uk</a>. We&apos;ll confirm your return request.RETURN ADDRESS:Gutology Ltd,&#xA0;Streem Solutions&#xA0;346 John Glenn Rd Suite 100&#xA0;Salt Lake CityUT 84116United States.Please note:<ul><li style="font-family: Inter; color: rgb(56, 71, 79);">You are responsible for the return shipping costs (unless the item is faulty).</li><li style="font-family: Inter; color: rgb(56, 71, 79);">We reserve the right to refuse refunds that do not comply with this Refund Policy.</li></ul> IF YOU DON&#x2019;T LOVE THE PRODUCT: Reach out to us via email or chat - we want to help you get the best results from your purchase. We&apos;re real humans and genuinely want to help. REFUNDS - PRICING CLARITY Refunds are based on the amount you actually paid for each product:<ul><li style="font-family: Inter; color: rgb(56, 71, 79);" id="isPasted">If you purchased as part of a promotion, bundle or subscription, your refund reflects the discounted price.</li><li style="font-family: Inter; color: rgb(56, 71, 79);" id="isPasted">No additional refund will be provided based on retail value.</li></ul>For example, if you bought a discounted bundle, each item will be refunded proportionally based on what you paid.QUESTIONS? Email <a data-fr-linked="true" href="mailto:hello@gutology.co.uk">hello@gutology.co.uk</a>&#xA0;- we&apos;ll get back to you quickly.

Refund Policy

PRIVACY AND COOKIE POLICY (FOR US CUSTOMERS). Version number: 1.1. Effective date: February 5, 2026. INTRODUCTIONThis Privacy Policy explains how Gutology Limited collects, uses, and shares personal information of users visiting or purchasing from ou

PRIVACY AND COOKIE POLICY (FOR US CUSTOMERS)Version number: 1.1Effective date: February 5, 2026<style type="text/css" id="isPasted">p.p1 {margin: 0.0px 0.0px 10.0px 0.0px; font: 10.5px Arial; color: #000000}</style>INTRODUCTION This Privacy Policy explains how Gutology Limited collects, uses, and shares personal information of users visiting or purchasing from our US website. We are a UK-based company operating from our head office in England. We do not have offices or employees in the United States.We are committed to protecting your privacy and handling your information in a secure and transparent way.This Privacy Policy is intended to comply with applicable United States privacy laws, including state-level privacy legislation such as the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), and similar laws in the US states where applicable. WHAT INFORMATION WE COLLECT We collect information that you upload to our service, or otherwise give us, such as:<ul><li>your name and contact details;</li><li>other information you provide on registration or otherwise, such as health information, your birthday or bank details;</li><li>account information such as your username and password and your contact or other account preferences;</li><li>details about your transactions on our service;</li><li>your friend&#x2019;s information if you use our &#x201C;refer a friend&#x201D; or similar service;</li><li>information that you include in communications with us including surveys and feedback; and</li><li>contact or other information which you give or allow us to use for newsletters or other marketing.</li></ul>Some of this information may be considered &quot;Sensitive Personal Information&#x201D; or &quot;Sensitive Data&quot; under applicable US privacy laws, such as health-related details.We may collect this information when you voluntarily provide it through specific forms on our website (e.g., wellness or product recommendation questionnaires). We handle this information with additional safeguards and only use it for the purpose you submitted it.We also collect automated browsing information about your use of our website, such as:<ul><li>the internet protocol (IP) address used to connect your device to the internet;</li><li>browser type and version, device type, operating system and platform, and device identifiers;</li><li>information about how you arrived at our site (referral URL), search queries, pages visited, and timestamps;</li><li>unique session or customer identifiers linked to your usage data.</li></ul>We may also receive limited information from payment or authentication providers (e.g., for identity verification) or from third-party login services such as social media platforms. This may include your name, email address, date of birth or profile photo. HOW WE USE YOUR INFORMATION We use your information to:<ul><li>process orders and manage subscriptions;</li><li>provide customer support;</li><li>personalise your experience on our website;</li><li>send marketing communications (where permitted by law or where you&#x2019;ve opted in);</li><li>improve our website and services;</li><li>detect and prevent fraud or misuse;</li><li>comply with legal obligations.</li></ul> LEGAL BASES FOR PROCESSING While US privacy laws do not require specific legal bases for processing, as a UK company we explain below the general grounds on which we process personal information:<ul><li>contractual necessity (e.g., fulfilling your order);</li><li>legitimate interests (e.g., customer support or analytics);</li><li>consent (e.g., for optional email marketing);</li><li>legal obligations (e.g., bookkeeping and fraud prevention).</li></ul> INTERNATIONAL DATA TRANSFERS Your information will be stored and processed in the United Kingdom. Where your information is transferred to us from the United States, we use appropriate legal safeguards to protect it.We implement appropriate administrative, technical and contractual safeguards to protect your personal information when it is transferred internationally. HOW LONG WE KEEP YOUR INFORMATION We retain your personal information as follows:<ul><li>Order and transactional records: typically 6 years</li><li>Email marketing: until you unsubscribe</li><li>Website analytics and cookie data: up to 14 months</li></ul>We may retain information longer if required for legal, tax or compliance reasons. SHARING YOUR INFORMATION We may share your information with trusted partners that help us operate our business, such as:<ul><li>fulfilment and logistics providers;</li><li>payment processors;</li><li>email and marketing platforms;</li><li>hosting and analytics companies;</li><li>regulators, law enforcement, or legal counsel (where required).</li></ul>We do not sell or rent your personal data. YOUR RIGHTS Depending on where you live, you may have certain rights under applicable privacy laws. These may include the right to:<ul><li>Know what personal information we collect and use;</li><li>Access the personal information we hold about you;</li><li>Request correction or deletion of your information;</li><li>Opt out of marketing communications;</li><li>Request information about our data practices;</li><li>Opt out of certain types of data sharing or sales (if you are a resident of California or certain other states);</li><li>Correct inaccuracies in your information.</li></ul>If you are a California resident, you also have the right to:<ul><li>Opt out of the sale of sharing of personal information (even though we do not sell personal data);</li><li>Limit the use or disclosure of sensitive personal information;</li><li>Request information about personal information collected in the past 12 months.</li></ul>You may exercise these rights (or ask questions) by contacting: <a data-fr-linked="true" href="mailto:hello@gutology.co.uk">hello@gutology.co.uk</a> We will not discriminate against you for exercising your privacy rights. We do not sell or share personal information for cross-context behavioural advertising.COOKIES AND TRACKING TECHNOLOGIES We and our service providers use cookies to personalise your experience, analyse traffic, and improve our services.These may include:<ul><li>Essential cookies (e.g., to keep you logged in);</li><li>Analytics cookies (e.g., Google Analytics);</li><li>Advertising cookies (e.g., Meta Pixel, Google Ads);</li><li>Affiliate or tracking cookies.</li></ul>You can manage cookies through your browser settings. Our site may not function properly if you block all cookies.Resources for cookie control:- Shopify cookies: <a href="https://www.shopify.com/legal/cookies" target="_blank" rel="noopener noreferrer">https://www.shopify.com/legal/cookies</a> - Google Analytics: <a href="https://tools.google.com/dlpage/gaoptout" target="_blank" rel="noopener noreferrer">https://tools.google.comdlpage/g</a><a href="https://tools.google.com/dlpage/gaoptout" target="_blank" rel="noopener noreferrer" style=" text-decoration: underline;" id="isPasted">/</a>aoptout - Facebook/Meta: <a href="https://www.facebook.com/policies/cookies" target="_blank" rel="noopener noreferrer">https://www.facebook.com/policies/cookies</a>We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the <a href="https://www.microsoft.com/en-gb/privacy/privacystatement" target="_blank" rel="noopener noreferrer">Microsoft Privacy Statement</a>.Broad opt-outs: <a href="https://thenai.org/opt-out/" target="_blank" rel="noopener noreferrer">https://thenai.org/opt-out/</a> <a href="http://www.youronlinechoices.com/" target="_blank" rel="noopener noreferrer">http://www.youronlinechoices.com/</a> <a href="http://optout.aboutads.info" target="_blank" rel="noopener noreferrer">http://optout.aboutads.info</a>Some advertising and analytics cookies may be considered &quot;sharing&quot; of personal information under California law. You may opt out of such sharing by adjusting your cookie preferences or contacting us directly.CHILDREN Our website is not directed to children and is intended to use by adults. We do not knowingly collect personal information from children under the age of 13.We do not have actual knowledge that we collect personal information from individuals under the age of 16. If you believe that a child has provided us with personal information without appropriate consent, please contact us and we will take steps to delete such information where required by law. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time. The latest version will always be published on our website with the effective date. We encourage you to review this policy periodically. CONTACT US Gutology Limited Minerva Mill Innovation Centre Alcester, B49 5ET United Kingdom Email: <a data-fr-linked="true" href="mailto:hello@gutology.co.uk">hello@gutology.co.uk</a>&#xA0;This email address may be used to submit privacy rights requests under applicable US privacy laws.

Privacy Policy

TERMS AND CONDITIONS - PRODUCTS (US CUSTOMERS). Version number: 1.1. Effective date: February 5, 2026. INTRODUCTIONWe are Gutology Limited, a company incorporated in England and Wales. These are our terms and conditions which apply when you buy any g

Terms and Conditions of Sale - Products

WEBSITE TERMS OF USE (US CUSTOMERS). Version number: 1.1. Effective date: February 5, 2026INTRODUCTIONThis website is owned and operated by Gutology Limited. Our company information is at the end of this document. Please read these terms and conditio

WEBSITE TERMS OF USE (US CUSTOMERS)Version number: 1.1Effective date: February 5, 2026 INTRODUCTION This website is owned and operated by Gutology Limited. Our company information is at the end of this document.Please read these terms and conditions carefully. They replace any previous versions.These terms and conditions are a contract between you and us covering use of our website. Buying products via our website is subject to separate terms and conditions.Where we refer to &#x201C;Consumer&#x201D; below we mean an individual acting for purposes which are wholly or mainly outside that person&#x2019;s trade, business, craft or profession.Although we are based outside the United States, these terms are intended to apply to users accessing our website from the United States.CHANGING THESE TERMS AND CONDITIONS We may change these terms and conditions by posting the revised version on our website at any time. Please check our website from time to time.&#xA0;Any changes will apply from the effective date shown and will not apply retrospectively. If you continue to use our website after that date, you will be deemed to have accepted the updated terms.THINGS YOU CAN&apos;T DO ON OUR SITE You agree not to do any of the following in connection with our website:<ul><li>break the law or infringe anyone else&#x2019;s rights;</li><li>send, store, display or link to unlawful, infringing or otherwise inappropriate content;</li><li>victimise or harass other people;</li><li>use offensive, obscene, abusive, discriminatory or other inappropriate language or images;</li><li>deceive or mislead anyone;</li><li>provide any information that includes someone else&#x2019;s personal information unless that person is 18 years or over and you have obtained their written consent or you are otherwise legally permitted to do so;</li><li>impersonate anyone;</li><li>use our website to help you compete with us or to infringe our rights;</li><li>disrupt our website, e.g., spam, viruses or phishing;</li><li>interfere with or damage our website or gain unauthorised access to any part of our system, data, passwords or otherwise;</li><li>intercept or modify communications;</li><li>impose an unreasonable load on our website;</li><li>get around any security features including those designed to stop copying of content; or</li><li>attempt, encourage or assist any of the above.</li></ul> CONTENT ON OUR SITE Any information provided on our website is for general informational purposes only and is not intended to constitute medical, health or professional advice. We do not guarantee that any information is accurate, complete or up to date. You should not rely on such information as a substitute for advice from a qualified professional. You use any information on our website at your own risk.OTHER PEOPLE&apos;S SERVICES / ADVERTISING / WEBSITES We may display other people&#x2019;s services, advertising and/or links to other websites. We do not recommend or endorse, nor are we legally responsible for, any of these. You use them at your own risk. IF YOU CREATE AN ACCOUNT ON OUR SITE If we permit you to create an account on our website, this is for your personal use only. You must not allow anyone else to use your account. You agree to take reasonable care to keep your login information confidential and to tell us immediately if there is any apparent breach of security such as loss or misuse of a password. You are responsible for other people who use your account or identity (unless and to the extent that we are at fault).We are entitled at any time for any reason and with or without notice to close your account on our site. We may suspend or close your account at any time for lawful reasons, including breach of these terms or misuse of the website, and where reasonably practicable we will provide notice.RESTRICTIONS ON OUR LEGAL RESPONSIBILITY &#x2013; VERY IMPORTANT Some states do not allow certain limitations of liability, so some of the limitations below may not apply to you. Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our officers, employees and subcontractors, who have the right to enforce this agreement.If you are a Consumer, subject to the above we are not responsible for any loss or damage where:<ul><li>there is no breach of a legal duty owed to you by us;</li><li>such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);</li><li>(and to the extent that) such loss or damage is your fault, e.g., by not complying with this agreement; or</li><li>such loss or damage relates to a business.</li></ul>If you are a Consumer, you will be responsible to us for any reasonably foreseeable loss or damage we suffer (including claims made by other people) resulting from your breach of this agreement. THE FOLLOWING CLAUSES APPLY ONLY IF YOU ARE A BUSINESS: This section does not apply if you are a Consumer. To the fullest extent allowed by law, you and we exclude all terms, conditions, warranties and representations howsoever arising, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.Subject to the first paragraph in this section (&#x201C;Nothing in this agreement&#x2026;&#x201D;), we shall under no circumstances whatever be liable under or in connection with this agreement, whether in contract, tort (including negligence), misrepresentation, breach of statutory duty, or otherwise, for any:<ul><li>loss of profit; loss of data; loss of use; loss of production; loss of contract; loss of opportunity; loss of savings; or harm to reputation or loss of goodwill; or</li><li>indirect, consequential or special losses.</li></ul>You agree to indemnify us against all claims and liabilities arising out of or in connection with your use of the website and/or breach of this agreement. INTELLECTUAL PROPERTY RIGHTS (IP) We or our suppliers, partners or other users own the IP in all material used on or in connection with our website. You may view such material on your device for your private personal, non-commercial and (if you are a business) your internal business use only. You must not otherwise use such material including by copying, publishing, selling or altering it, taking extracts from it unless we give you specific, written permission.You must not collect, scrape, harvest, frame or deep-link to any information on our website in a way that is unlawful or without our prior written consent. IF OUR WEBSITE DOESN&apos;T WORK PROPERLY We do not guarantee that our website will be uninterrupted or error-free and we are not responsible for any losses arising from such errors or interruptions. We are allowed, without notice and without liability (a) to suspend the website for repair, maintenance, improvement or other technical reason and (b) to make changes to our website. THINGS WE CAN&apos;T CONTROL We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures and epidemics/pandemics. YOUR PERSONAL INFORMATION You agree that we can deal with your personal information in accordance with our Privacy Policy which may change from time to time. GOVERNING LAW AND COURTS These terms and conditions are governed by English law.If you are a Consumer resident in the United States, you may also benefit from mandatory consumer protection laws of your state of residence. Nothing in these terms limits your rights under those laws.Any disputes will be subject to the non-exclusive jurisdiction of the courts of the United Kingdom, unless mandatory local law provides otherwise.GENERAL BUT IMPORTANT INFORMATION We may send all notices under this agreement by email to the most recent email address you have given us. You can send notices to our email address shown below. Headings used in this agreement are for information and not binding. If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement will still apply. If either of us overlooks any breach of this agreement by the other, it can still be actioned later. We may transfer this agreement to someone else but this will not affect your rights or obligations.&#xA0;This agreement is only between you and us, and no third party has any right to enforce it.COMPLAINTS If you have any complaints, please contact us via the contact details shown below. INFORMATION ABOUT US Company name: Gutology Limited Trading name: &#x201C;Gutology&#x201D; Country of incorporation: England and Wales Registered number: 12545774 Registered office and contact address: Gutology Ltd, Minerva Mill Innovation Centre, Alcester, B49 5ET Email: <a data-fr-linked="true" href="mailto:hello@gutology.co.uk">hello@gutology.co.uk</a>

Company

Refund Policy

Privacy Policy

Terms and Conditions of Sale - Products

Website Terms of Use