Refund PolicyUpdated a month ago

REFUND POLICY (US CUSTOMERS)

Version number 1.1 

Effective Date: February 5, 2026

We want you to love our products - but more than that, we want you to love us. Our refund policy is simple and designed with that in mind.

This Refund Policy forms part of your contract with us and sets out the circumstances in which we offer refunds in addition to any rights you may have under applicable US law.

IF THERE IS A FAULT OR ISSUE:
Please contact us right away at [email protected]. Our support team is friendly, helpful, and always happy to resolve things quickly.

IF YOU’VE CHANGED YOUR MIND:
You can request a refund within 14 days of receiving your item. 

To be eligible, items must be:

• Products intended for ingestion or personal use are non-returnable once opened or unsealed, except where faulty.
• In their original condition and packaging.
• Returned within 14 days of notifying us.

To initiate a return, email [email protected]. We'll confirm your return request.

RETURN ADDRESS:

Gutology Ltd, 

Streem Solutions 

346 John Glenn Rd Suite 100 

Salt Lake City

UT 84116

United States.

Please note:

• You are responsible for the return shipping costs (unless the item is faulty).
• We reserve the right to refuse refunds that do not comply with this Refund Policy.

IF YOU DON’T LOVE THE PRODUCT:
Reach out to us via email or chat - we want to help you get the best results from your purchase. We're real humans and genuinely want to help.

REFUNDS - PRICING CLARITY
Refunds are based on the amount you actually paid for each product:

• If you purchased as part of a promotion, bundle or subscription, your refund reflects the discounted price.
• No additional refund will be provided based on retail value.

For example, if you bought a discounted bundle, each item will be refunded proportionally based on what you paid.

QUESTIONS?
Email [email protected] - we'll get back to you quickly.