Terms and Conditions of Sale - ProductsUpdated a month ago

TERMS AND CONDITIONS - PRODUCTS (US CUSTOMERS)

Version number: 1.0 

Effective date: 4th July 2025

INTRODUCTION
We are Gutology Limited, a company incorporated in England and Wales

These are our terms and conditions which apply when you buy any goods from us via our US website. Please read the entire document carefully and contact us if anything is unclear. We’ve tried to make it user-friendly but please note that the summaries/explanations for each section in capitals aren’t a substitute for the rest of the text. Please save a copy for future reference. These terms are only available in English and they replace any previous versions.

Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.

WHO CAN BUY ON OUR SITE
THIS SECTION EXPLAINS CERTAIN RESTRICTIONS THAT MAY MEAN THAT YOU AREN'T ALLOWED TO MAKE A PURCHASE ON THIS SITE
You may place an order on our site provided that the product you are purchasing is suitable for your age group. All relevant age restrictions are listed in the Help Centre section of our website under each product category. You may purchase goods either for your own use or as a gift for someone else, provided that any recipient meets any applicable age restrictions for the product and is encouraged to review the list of ingredients to ensure suitability for their individual needs. Orders are accepted from the US where delivery is available. You are not allowed to buy our goods if it is unlawful to do so in your state.

IMPORTANT WARNINGS
HERE IS SOME CRUCIAL INFORMATION ABOUT OUR PRODUCTS THAT WE WANT TO TELL YOU ABOUT RIGHT AT THE START
While we believe that our products are beneficial in many ways, they are not intended to diagnose, prevent, or treat any medical condition or to be used as a substitute for medical advice and we make no promise that any particular “wellness” objective will be achieved. You agree to immediately consult your health professional if you have or think you may have a medical condition and that you will not rely on any advice or statements by us relating to your health.

You are responsible for carefully reading any ingredients listed on our website and/or on any packaging, labels and/or leaflets to avoid the risk of allergic or other adverse reactions.

GIVING US INFORMATION
IN SHORT: TAKE CARE TO GIVE US ACCURATE INFORMATION
You agree to ensure that your order, including delivery address and any other information you supply to us, is correct and that you tell us immediately if there are any changes.

If the shipping address provided is incorrect and subsequently, the parcel is returned to our returns address - there will be an additional shipping charge to send out the parcel again.

HOW YOU ENTER A LEGAL CONTRACT WITH US
THIS SECTION TELLS YOU HOW AND WHEN YOU BECOME LEGALLY BOUND BY A CONTRACT WITH US
You place your order by using the ordering process on our site. This involves selecting the goods, placing them in the shopping cart and sending your order to us by clicking on the relevant button. Your order is an offer to buy from us. We accept your offer and there is a binding legal contract when we send you a confirmation email.

Note that future supplies of goods on subscription are part of this same contract.

UNAVAILABILITY
IN SHORT: WE ARE NOT OBLIGED TO SUPPLY GOODS THAT ARE UNAVAILABLE
We are not obliged to supply any goods that become unavailable for any reason despite us having accepted your offer. We will notify you of the unavailability as soon as possible and will cancel the order and arrange for a full refund if you have paid.

PAYING US
THIS SECTION COVERS YOUR PAYMENT OBLIGATIONS
Prices shown are in US dollars. Applicable sales tax will be calculated and added at checkout. Delivery costs will also be added at checkout. Payment is in advance, either one-off or on subscription. Prices, subscription periods and payment methods are as explained on our site.

If you subscribe, your subscription will continue to be auto-renewed for the same subscription period which you signed up to unless you end your subscription at least three days before the renewal date by “Managing Your Subscription” access via the chat function on our site. If you terminate within those three days, then your subscription will continue until the following renewal date and we will continue to take payment and deliver the goods in the meantime. If you request to bring a delivery forward, you agree that the corresponding payment will also be brought forward to match the revised delivery schedule. Ending your subscription does not entitle you to a refund (unless cooling off rights apply). You authorise us and our payment provider to charge your payment card for the relevant amounts or otherwise take payment whenever payments are due in accordance with this agreement. It is your responsibility to update your payment card details as necessary.

DISCOUNT CODES
THIS SECTION TELLS YOU HOW YOU ARE ALLOWED TO USE DISCOUNT CODES ON OUR SITE
Discount codes refer to the price exclusive of delivery charges. You can only use codes to make purchases through the account for which the discount code was offered and registered. You must not sell or transfer codes to anyone else.

Unless we say otherwise: codes expire after 30 days, they can only be used once for future new orders placed online and you can only use one discount code per transaction.

We may suspend or cancel codes and/or cancel any relevant purchase and/or close any relevant account if we think that the codes have been used fraudulently, illegally or in breach of our terms and conditions or if a relevant payment is charged back or otherwise cancelled or reversed.

Codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.

DELIVERY
THIS SECTION SETS OUT OUR AND YOUR RESPONSIBILITIES IN CONNECTION WITH DELIVERY
Orders to US addresses are fulfilled from within the United States. We may not deliver to all states or territories. For a list of the areas we do ship to, please contact our support team via the chat. Orders are subject to any other delivery restrictions or requirements. We have the right to cancel any order for delivery to a location to which we don’t deliver (even if there is a legal contract). You agree to pay us any additional delivery costs we incur if we decide to deliver outside our normal delivery area.

Unless we say otherwise, delivery timescales on our website are estimates only. We aren’t responsible for delays in delivery (a) if due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay or (b) if you haven’t given us adequate delivery instructions.

We are allowed to deliver different parts of your order on different dates.

You agree to alert us in advance to any access restrictions.

If you receive notification of an unsuccessful attempted delivery, you agree to use the details provided to immediately contact the courier to arrange re-delivery. If our courier returns the item to us because they have been unable to deliver it, we are allowed to cancel the contract, in which case we will refund the price paid but excluding the delivery charge.

If you have failed to comply with your obligations regarding delivery, we are entitled to abort delivery and you agree to pay us the amount of any delivery, storage, insurance or other costs that we incur. We are entitled to require that such costs be paid before we arrange re-delivery and/or add them to any future order you make and/or deduct them from any payment due to you (to the extent legally allowed).

RETURNS AND CANCELLATIONS
IN SHORT: CONSUMERS MAY HAVE THE RIGHT TO RETURN UNWANTED GOODS WITHIN 14 DAYS
You may cancel your order within 14 days of receiving the goods, provided they are unopened, unused, and in their original condition. To initiate a return, email us at [email protected] with your order number.

Return shipping costs are your responsibility unless the item is faulty. Refunds will be processed within 14 days of receipt of returned goods and issued to the original payment method.

Products that have been opened or unsealed cannot be returned due to hygiene reasons. Perishable items are non-refundable once dispatched.

RESTRICTIONS ON OUR LEGAL RESPONSIBILITY FOR GOODS - VERY IMPORTANT
THIS SECTION LIMITS OUR LEGAL RESPONSIBILITY IN VARIOUS WAYS AND MAKES YOU RESPONSIBLE FOR CERTAIN LOSSES WE SUFFER, E.G. IF YOU BREAK THE CONTRACT
Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our officers, employees and subcontractors, who have the right to enforce this agreement.

Subject to the above, we are not responsible for any loss or damage where:

• there is no breach of a legal duty owed to you by us;
• such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
• and to the extent that such loss or damage is your fault, for example by not complying with this agreement; or
• such loss or damage relates to a business (as we do not intend for goods bought by Consumers to be used for business).

You will be responsible to us for any reasonably foreseeable loss or damage we suffer (including claims made by other people) resulting from your breach of this agreement.

We are under a legal duty to supply goods that are in conformity with the contract. Nothing in our agreement affects your legal rights relating to goods that don’t conform with the contract, whether because they are faulty, not as described or otherwise.

INTELLECTUAL PROPERTY RIGHTS (IPR)
IN SHORT: YOU DON’T ACQUIRE ANY IPR IN THE GOODS
Your purchase of goods from us does not of itself give you the right to use or exploit any IPR comprised in or relating to the goods.

YOUR PERSONAL INFORMATION
IN SHORT: OUR PRIVACY POLICY APPLIES
You agree that we can deal with your personal information in accordance with our Privacy Policy which may change from time to time.

THINGS WE CAN'T CONTROL
IN SHORT: WE AREN’T RESPONSIBLE FOR “ACTS OF GOD”
We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures and epidemics/pandemics.

TRANSFERRING THIS CONTRACT TO SOMEONE ELSE
IN SHORT: WE CAN PASS THIS CONTRACT TO SOMEONE ELSE BUT YOU NEED OUR PERMISSION TO DO LIKEWISE
We may transfer all or part of our rights or duties under this agreement provided we take reasonable steps to ensure that your rights under this agreement are not prejudiced. As this agreement is personal to you, you may not transfer any of your rights or duties under it without our prior written consent.

GOVERNING LAW AND COURTS
IN SHORT: GOVERNED BY ENGLISH LAW BUT US CONSUMERS MAY BENEFIT FROM MANDATORY LOCAL RIGHTS
These terms are governed by the laws of England and Wales. If you are a Consumer resident in the United States, you will benefit from any mandatory provisions of the law of your state of residence. Nothing in these terms affects your right to rely on such mandatory local protections.

GENERAL
HERE ARE SOME FINAL BUT IMPORTANT POINTS THAT APPLY
We may send all notices under this agreement by email to the most recent email address you have given us. You can send notices to our email address shown below. Headings used in this agreement are for information and not binding. If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement will still apply. If either of us overlooks any breach of this agreement by the other, it can still be actioned later. A person who is not a party to this agreement can’t enforce it unless the agreement says otherwise. The parties are independent contractors and, except as otherwise specifically stated above, nothing in this agreement makes any party an agent, employee or representative of the other.

COMPLAINTS
If you have any complaints, please contact us via the contact details shown below.

CONTACT DETAILS
Gutology Limited
Minerva Mill Innovation Centre
Alcester, B49 5ET, United Kingdom
Email: [email protected] 
Returns Address (US Customers): for returns address please contact [email protected].

If you have questions, contact us anytime. We're here to help.